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Get in touch with our support team. We're here to help with your music promotion campaigns.
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Contact Information
Response Times
We generally respond to all support ticket requests within 24hrs during the business week.
Frequently Asked Questions
Get answers to common questions about our music promotion services
⏱️ How quickly will my music be placed on playlists?
Your campaign begins within 24 hours of purchase, and your first playlist placements typically occur within 48-72 hours from then. Timing can vary depending on curator availability and your specific genre. Most placements happen even faster, while some very rare cases may take up to a week as we ensure proper targeting.
📈 When will I start seeing streams from playlist placements?
Streams begin immediately once your track is added to a playlist. The volume depends on the playlist size and listener activity, but you should see streaming data appear in your Spotify for Artists dashboard within 24-48 hours of placement.
📋 How do you submit music to playlists?
We use a personalized outreach approach, contacting each curator individually through phone, email, or direct messaging. Our team has established relationships with playlist curators built over 10+ years in the industry. This personal approach results in higher acceptance rates compared to mass submission methods.
📊 How can I track my playlist placements?
We recommend all of our clients use the Spotify for Artists (free app/web platform) to monitor which playlists have added your music. This tool shows playlist names, follower counts, and streaming data.
🌍 Do you work with international artists?
Yes, we work with artists, podcasters, and record labels worldwide. Our playlist network includes curators from multiple countries and regions, covering both local and international playlists.
🎼 What genres do you support?
We work with all music genres and sub-genres. Our curator network spans hip-hop, pop, rock, electronic, country, jazz, classical, indie, metal, folk, reggae, Latin, world music, and more. We match your music with genre-appropriate playlists.
💰 Will I earn royalties from the streams?
Yes, all streams generated from playlist placements count as regular Spotify streams and generate royalties through your normal distribution service (DistroKid, CD Baby, etc.). Royalty rates follow Spotify's standard payment structure.
🛡️ Is this service safe for my Spotify account?
Yes, our service complies with Spotify's terms of service. We work exclusively with legitimate playlists managed by real curators - no bots, artificial streams, or policy violations. All placements are organic and curator-driven.
🎧 Do you work with podcasts too?
Yes, we have curators who specialize in podcast playlists across various topics and formats. The same process applies - we'll match your podcast with relevant playlist curators in your niche.
⏰ How long does the campaign last?
All of our marketing campaigns run in 30-day cycles. We will continue to market your material until it reaches the estimated plays included in your package tier, and then marketing will cease. We guarantee you'll reach the estimated amount of streams by the end of the 30-day cycle. But almost all campaigns are completed within only 7-10 days with all streams delivered and clients seeing their full results.
📞 How do I contact support?
Email support@fasho.co for any questions or account issues. Our team typically responds within 24 hours during business days (M-F).